Baja Water Systems, S. de R.L. de C.V. ("Baja Water Systems," "we," "us," or "our") respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. It applies to our website and to the lead forms we run on Facebook and Instagram.
If you have any question about this policy or your information, reach us through the contact page on this site.
Information we collect
We only collect the information you choose to give us. That includes:
- Your name, email address, phone number, and the message or project details you submit through our website contact form and our quote and lead request forms.
- Leads you submit through our Facebook or Instagram lead ad forms, which include the contact details you provide in those forms.
Facebook and Instagram Lead Ads
We advertise on Facebook and Instagram and use Meta lead forms so you can reach us about water treatment without leaving the app. When you submit one of these forms, we receive the contact details you provided, typically your name, email address, and phone number, so we can follow up with you about our water treatment products and services.
We use that information only to contact you about your inquiry. We never receive your Facebook or Instagram password, and we do not receive any information beyond what you enter in the lead form.
How we use your information
We use the information you share with us to:
- Respond to your questions and requests.
- Prepare and send you quotes.
- Schedule water testing, installation, and service visits.
- Contact you about our water filtration and treatment systems.
We do not sell your information
We do not sell or rent your personal information. We share it only with the service providers that help us run our business, as described below, and only to the extent they need it to provide their service to us.
Service providers we use
We rely on a small number of trusted providers to operate:
- Resend, which delivers the transactional emails we send and receive, such as your form submissions and our replies.
- Supabase, which securely stores the contact and request information we collect.
- Vercel, which hosts our website and serves it to your browser.
- Meta Platforms (Facebook and Instagram), which runs our lead ads and passes us the details you submit in their lead forms.
Data retention
We keep your information for as long as we need it to respond to your inquiry, provide the products and services you asked about, and meet our business and legal obligations. When we no longer need it, we delete it or remove the details that identify you. You can ask us to delete your information sooner at any time.
Your rights
You can ask us to see the personal information we hold about you, correct it, or delete it. To make a request, reach us through the contact page on this site and we will respond within a reasonable time.
How we protect your information
Our website is served over a secure HTTPS connection, so the information you submit is encrypted while it travels to us. We also limit access to your information to the people and providers who need it to help you.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the "Last updated" date at the top of this page, so we encourage you to review it periodically.
Contact us
If you have any question about this Privacy Policy or how we handle your information, reach Baja Water Systems, S. de R.L. de C.V. through the contact page on this site.